Overnight it support

Job Description

About Talenteria LLC
At Talenteria LLC, we are on a mission to revolutionize the way people experience recruitment and HR technology. As a fast-growing SaaS company, our dynamic team is committed to delivering innovative talent acquisition solutions that empower organizations globally. Join our inclusive, collaborative, and forward-thinking culture where your skills can thrive and your ideas truly matter.

About the Role
Are you a tech-savvy night owl with a flair for troubleshooting and a drive to provide exceptional support? Talenteria LLC is seeking an Overnight IT Support Specialist to ensure seamless operations for our global clients and internal teams outside of standard business hours. This is an excellent opportunity to make a tangible impact by maintaining our industry-leading recruitment platform and upholding world-class service standards. You will play a crucial role in incident management, issue resolution, and proactive support, all while working remotely in a flexible overnight shift.

What You’ll Be Working On
You will be the first line of defense for IT issues at night—resolving tickets, monitoring systems, maintaining security, and collaborating with product and tech teams to keep our infrastructure running smoothly for clients wherever they are.

Why Join Talenteria LLC?
- Grow your IT expertise in a supportive, innovative, international environment
- Work remotely with a flexible overnight schedule, giving you daytime freedom
- Competitive compensation, health benefits, and ongoing learning opportunities
- Be a valued team member whose input drives real improvements
- Enjoy a positive culture emphasizing teamwork, transparency, and professional growth

Who You Are
You’re a solutions-oriented IT professional who thrives overnight, remains calm under pressure, and is passionate about delivering prompt, user-friendly support. You have a strong sense of responsibility, technical curiosity, and a desire to grow your skills with a leading SaaS company.

How to Apply
Ready to excel in a high-impact overnight role? Please submit your resume and a brief cover letter explaining why you’re the perfect fit for Talenteria LLC to careers@talenteria.com. We look forward to hearing from you!

Key Responsibilities

- Provide first-line IT support to internal and external users during overnight hours
- Respond promptly to incident reports, service requests, and technical issues via ticketing system, email, and chat
- Monitor system performance, perform routine maintenance, and escalate critical issues as needed
- Troubleshoot and resolve hardware, software, and network connectivity problems
- Document issues, solutions, and processes for continuous improvement
- Collaborate with cross-functional teams to ensure smooth handoff and resolution of ongoing issues
- Ensure data security protocols and backup procedures are maintained
- Identify recurring issues and contribute to knowledge base updates
- Participate in on-call rotation, responding to priority issues outside shift as required

Skills & Experience

- Previous experience in IT support, helpdesk, or a related technical role (minimum 1-2 years)
- Proficiency with Windows, Linux, and MacOS environments
- Knowledge of cloud technologies (Azure, AWS, or GCP preferred)
- Experience with monitoring tools and incident management platforms
- Familiarity with remote access tools and SaaS troubleshooting
- Ability to troubleshoot hardware, software, and network issues efficiently
- Strong verbal and written communication skills in English
- Exceptional analytical and problem-solving abilities
- Ability to work autonomously and manage priorities during overnight hours
- Willingness to work overnight shifts, holidays, and weekends as needed
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) is a plus

Benefits